FAQs

When will my order ship?

Processing time is 10-15 business days. It can extend for larger orders and during holiday season. Orders are then shipped via UPS.

The initial email you receive with the tracking number notifies you that your order has begun processing and not shipped. Once your order ships, you will be able to track the shipment via the tracking number in that email. Please wait until the end of the 15 business days to send an e-mail if tracking still has not moved.

Order is Incorrect

If there a mistake with your order (wrong size or product) please email us. We will correct your order immediately once verified. Due to the nature of our products we currently do not offer exchanges/returns. 

Can I track my package? 

​Yes. Your tracking number will be sent to the email address that you provided at checkout once your order is being processed and prepared for shipping. All orders are shipped through the UPS and all claims involving lost, damage or stolen packages must be resolved through them.

If there is an issue with your order you must let us know within 24 hours of delivery for the issue to be resolved. For damaged packages please keep all packaging and take pictures for insurance claim with the carrier (UPS).  

Can I use your videos and pictures from your social media?

No, that is copyright infringement of our intellectual property and you will be removed from our wholesale program.

Do you use color dye or glitter in your soap?

We do not use dye in our products. We use herbs, vegetables, fruits, and a coloring powder called Mica. Mica is a naturally occurring skin safe mineral. Mica is safe for all skin types and does not dye your skin in any way.

Which of your Soaps are Fragrance Free?

Matcha Green Tea
Papaya
Yoni and Premium Yoni Soaps
Turmeric
Peppermint Charcoal
Baby Relief 

My address is wrong on my confirmation.

If your address is wrong, please email us and we will update it. For fraud prevention we can not change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number and etc). To change entire address, we would have to cancel order and you would have to re-purchase again. We cannot change bulking addresses. If package is already shipped and returned due to an incorrect address, you have to pay a reshipping fee to receive your items again. We ship to the address that you input.

What products are suitable for use on babies?

Please visit our “Mommy and Me” collection for all of our baby products. 

What is the best way to contact you?

The best way to contact us is by email: tropicalorganicz@gmail.com

Why do colors and designs vary?

All of our products are handcrafted. Colors may vary due to the variation/origin of the particular herbs, vegetables, barks and mica we use. Additionally, when we create soaps, swirls will naturally vary and cannot be controlled for the same outcome each time.  Regardless of the color or design, the healing properties are the same each batch.

Can you use the yoni soap on your face and entire body?

Yes, absolutely!

My package says delivered, but I don't see it. What do I do?

Once any company submits packages to UPS, they are now fully responsible. Please contact UPS and inquire about your package. You can also file a claim where they will refund your money. You can then purchase again with us. Oftentimes, your package is at your local post office and can be recovered by UPS. If you are still having trouble, contact us for support.